Operations
Process Maturity
10 domains · 30 questions · based on contemporary best practice and leading research.
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Answer 30 questions across 10 domains.
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Domains covered
10 areas
Documentation
Domain
How business processes are documented, maintained, and made accessible to stakeholders. Covers process maps, p…
Automation
Domain
Adoption and maturity of robotic process automation (RPA), workflow automation, intelligent automation, and hy…
Measurement
Domain
How process performance is measured, monitored, and analyzed using KPIs, cycle time, throughput, cost-per-tran…
Standardization
Domain
Consistency of processes across the organization through templates, standard operating procedures (SOPs), reus…
Lean
Domain
Adoption of lean principles including waste elimination, value stream mapping, continuous flow, pull systems, …
Change Control
Domain
How changes to processes are managed, including change request workflows, impact assessment, version control, …
Ownership
Domain
Accountability structures for processes including process owners, stewards, governance bodies, and the organiz…
Cross-Functional
Domain
Design and management of end-to-end processes that span multiple departments, including handoff management, in…
Innovation
Domain
Capability for process redesign, breakthrough improvement, business process reengineering (BPR), and adoption …
Compliance
Domain
Ensuring processes meet regulatory requirements, industry standards, and internal policies. Covers audit readi…
Maturity scale
Ad hoc and reactive. No formal processes, reliant on individual effort.
Basic awareness and some repeatable processes emerging.
Documented standards and processes applied consistently.
Measured, monitored and controlled with quantitative targets.
Continuous improvement driven by data and innovation.
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